Case Study
Nicki Seefried
November 1, 2023
Most furniture retailers have a love hate relationship tied to holiday season sales.
Love: increased traffic equals increased sales
Hate: increased sales lead the need for temporary driver teams
These seasonal sales create a roller coaster of operational issues tied to major sale seasons. Retailers usually have 1-2 driver teams that have been with the company for years. They like to keep these drivers busy year round. However, retailers are forced to bring in outsourced or temporary teams to handle the influxes of volume. Only to fire those drivers after the volume numbers dip back down to equilibrium.
Additionally temporary drivers don’t always provide a consistent brand experience, forcing some retailers to push through the volume peaks with their current drivers, increasing lead times for customers.
30,000+
Orders Delivered Through Platform
4.85 / 5
Driver Rating
>1%
Damage Rate
97%
On-time Performance
Slumberland and Onward have developed a partnership to solve this exact issue.
Slumberland stores have reduced their drivers on staff at each store to cover the baseline (average) volume at each store. Creating a year round operational consistency. Then when volumes surge around holiday seasons, they leverage the Onward Marketplace to submit overflow orders that exceed their baseline average.
Connecting into the largest network of professional white glove delivery teams in the industry either via multi-stop routes or single stop deliveries. A network that delivers with the lowest incident rate in big and bulky with a 1% damage rate.
Embedded SOP’s and training models into the mobile app:
If Slumberland customers think it’s still Slumberland drivers completing the delivery, we’ve done our job.
Result: 95% SLA compliance.
White labeled real-time tracking links for store managers and end customers.
So everyone can watch us be on time 97% of the time.
The easiest to use driver app in the industry, customized for big and bulky.
Weekly/Monthly KPI reviews hosted on an interactive dashboard.
Onward works with many of the top retailers that value the partnership.
"
Onward has exceeded our expectations as a delivery partner. They have been instrumental in helping us improve our delivery process, and their dedication to customer satisfaction has been outstanding. Their platform is intuitive and easy to use, and it has helped us save time and improve efficiency by optimizing our delivery routes. What we appreciate most about Onward is their professionalism and teamwork. They have been fantastic people to work with, and they have always been responsive to our needs and feedback. Onward is more than just a vendor to us; they are valuable partners to our business. We look forward to a continued partnership with such a great company that aligns so closely with our mission and values.
Shawn B.
Regional Director, Slumberland Furniture
"
We have loved working with the Onward team and their technology platform to expand delivery resources for our customers. We look forward to continuing to grow this partnership for years to come
Kenny Larson
CEO
"
Onward has provided Slumberland the opportunity to grow our business in new ways; through technology, process improvement and data visibility. They've been a great partner by providing industry insights and new vendor connections as well. The sky is the limit and we're looking forward to reaching it going forward together.
Jason Schoonover
VP of Supply Chain
"
We are so energized by this partnership with Slumberland. Customers genuinely love the Slumberland brand and it feels great to be an extension of it. We look forward to leveraging our technology to continue to increase the efficiencies and profitability of the Slumberland team!
Grafton Elliott
CEO
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